No one is born knowing how to be a supervisor. And no other job can prepare you for this challenging assignment. Now, you not only have to worry about your performance, you have to worry about how others perform, too. The good news is you can quickly add the "secrets" of successful managers to your supervisory toolkit.
Because difficult conversations can feel uncomfortable and hazardous, we tend to avoid having them. However, delaying the discussion often makes the situation worse, sometimes resulting in serious business problems.
Respectful treatment creates the foundation for cooperation between individuals and collaboration among departments. When people are rude and disrespectful to one another, they are much less likely to share information, contribute helpful suggestions, or offer assistance with problems.
The office is no longer the center of the universe. In today's connected world, more employees are doing work "out there", either face-to-face with customers, in far-flung locations or simply in their pajamas. This has created new challenges and questions for managers and supervisors.